General Terms & Conditions of Business (GTC)

Scope, customer information

The following General Terms & Conditions of Business govern the contractual relationship between Grayling Shop and consumers and merchants who purchase goods through our shop www.grayling.shop We do not accept terms that conflict with or differ from our General Terms & Conditions of Business. The contractual language is German.

Conclusion of Contracts

You may place one or several items in the shopping cart. During the order process you will be asked to enter your data and any requests regarding means of payment, delivery terms, etc. You are under no obligation to purchase the items until you click the order button. Upon clicking the order button, you make a binding offer to enter into a purchase contract.

All offers made in our catalogs and online shop are nonbinding. Placing an order via our online shop or by ordinary mail constitutes an offer to conclude a contract with us for purchase of the corresponding article or articles.

The purchase contract is then concluded when we dispatch the ordered merchandise to you. Deliveries to addresses in Austria go out within five workdays of receiving your order. Other delivery times may apply to some articles; if this is the case, it is indicated on the corresponding product page so that you are properly informed before submitting your order.

If it is impossible for us to deliver goods within the usual time periods due to operational disruptions that are beyond our control (e.g. force majeure, strikes, raw material shortages or shipping bottlenecks), we will inform you of this without delay. Only in these cases are we entitled to send multiple articles that you have ordered together in separate shipments. Division of a single shipment comprising several articles into several packages only takes place if sending all articles together in a single parcel would exceed the shipping agent's weight or size limits.

In the event that an article you have ordered is not available at all or cannot be delivered within 10 working days, no contract is concluded. We will inform you of this circumstance immediately upon receiving your order.

If a contract for the delivery of a certain article has already been concluded, we may only withdraw from our obligation to deliver if our inability to do so is due to operational disruptions that are beyond our control (e.g. force majeure, strikes, raw material shortages or shipping bottlenecks). In cases of this kind, we will inform you of our inability to deliver and promptly refund any payments that you have already made.

Customer information: storage of your order data

We save your order along with the details of the contract entered into (e.g., the product type, price, etc.). We will send you a copy of the GTC, but you may also see them on our website at any time after the contract is made.

Customer information: making corrections

You can use the Delete key to correct your entries at any time before you submit your order. We will inform you of other possibilities for correction as you proceed through the ordering process. You can terminate the ordering process at any time by closing the browser window.

Terms of Delivery

Articles are only sold and delivered in normal quantities for household use. Articles are dispatched from our warehouse at our own risk, to recipients within Austria by Oesterreichische Post AG. Some articles may have to be sent by other means, for example by a trucking company if merchandise is unsuited for sending as parcels. This is the case if it is specified in a product's description.

Our delivery range includes: Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Italy, Luxembourg, Netherlands, Poland and Portugal, Switzerland.


Our prices include the Value Added Tax (VAT) prescribed by law. Please note that we can only offer you the stated prices if you place your order on the Internet, since such orders can be processed using less expensive distribution channels. The valid prices for catalog/mail- order and in-shop purchases are cited in the corresponding catalog or shop.

Terms of Payment

For German and Austrian customers:
Payment by direct debiting, advance bank transfer, credit card, on account, sofort banking, Paypal

For Swiss customers:
Payment by credit card, on account, Paypal or advance bank transfer.

For customers of other countries:
Payment by credit card, Paypal and advance bank transfer.

We cannot be held liable for the loss of cash.
We reserve the right to assess our customers' credit-worthiness. In order to cover credit risks, we must reserve the right to make fulfillment of your order dependent on advance bank transfer, payment by credit card, sofort banking, Paypal or COD depending on the results of our credit assessment.
In the case of payment by invoice (postpaid deliveries), you agree to pay the invoice amount within 10 days after receiving the merchandise.
The payment via credit card and direct debiting will be executed on goods issue.

Advance bank transfer
Fill out the bank form with your customer reference number and transfer the amount stated in the invoice + postage and packaging charges, any surcharge for bulky goods to the following account:

Reservation of Ownership

Merchandise remains our property until it has been completely paid for. Until that time, you are obliged to treat it with due care. If the deadline for payment is missed, we are entitled to withdraw from the contract and demand that you return the merchandise. In such a case, you are liable for the cost of return shipping and must reimburse us for it unless you have paid it yourself.


The statutory warranty provisions apply. If supplied articles have obvious material or manufacturing defects, including damage caused during shipping, please report them immediately to us or to the Hermes employee who delivered them. Failure to do so will not affect your legal rights, however.


We offer a special guarantee. Each of these items is marked accordingly. Claims made under this guarantee are valid without prejudice to statutory claims/rights.

Image Copyright

All image copyrights are held by Grayling Shop or its partners. Images may not be used without our express permission.

Data Protection

Your personal data are captured, stored and processed in compliance with the legal requirements of the EU General Data Protection Regulation (GDPR). Details are available in our data privacy policy. If you no longer wish us to keep you informed about attractive offers, you may withdraw your consent for us to use your data for advertising purposes by writing to

Right of revocation

You have the right to revoke this contract within fourteen days without stating a cause.

The time limit for revocation is fourteen days from the day on which the product has been taken into possession by you or by a third party designated by you who is not the carrier.

In order to exercise your right of revocation, you must notify us info@grayling.shop.

In order to exercise the right of revocation within the time limit stipulated for revocation, it is sufficient to dispatch the notice of revocation before said time limit expires.

Consequences of revocation

If you revoke this contract, we must refund to you promptly, and no later than fourteen days after the day on which we receive the notice of your revocation of this contract, all payments we have received from you, including the delivery charges (with the exception of additional costs incurred by your selection of a delivery option other than the least costly standard delivery option offered by us). For this refund we will use the same means of payment as that used by you for the original transaction, unless we have agreed with you otherwise. Under no circumstances will you be charged fees for this refund. We may deny the refund until we get the products back or you provide proof that you have sent the products back, whichever occurs earlier. You must promptly, in any case no later than fourteen days from the day on which you notify us of the revocation of this contract, deliver or send the products back to Grayling Shop Muehlbacherstrasse 13 - 9232 Rosegg - Austria. The deadline will be met if you send the products before the fourteen-day time limit expires.

You must make good any loss in the value of the products only if such loss of value is attributable to handling other than that necessary to check their condition, characteristics, or operation.

Do You Have Questions About Your Order or Our Products?

Our customer service will be happy to assist you.

You can reach them under info@grayling.shop