TERMS AND CONDITIONS
General Terms & Conditions of Business (GTC)
Scope, customer information
Conclusion of Contracts
You may place one or several items in the shopping cart. During the order process you will be asked to enter your data and any requests regarding means of payment, delivery terms, etc. You are under no obligation to purchase the items until you click the order button. Upon clicking the order button, you make a binding offer to enter into a purchase contract.
All offers made in our catalogs and online shop are nonbinding. Placing an order via our online shop or by ordinary mail constitutes an offer to conclude a contract with us for purchase of the corresponding article or articles.
The purchase contract is then concluded when we dispatch the ordered merchandise to you. Deliveries to addresses in Austria go out within five workdays of receiving your order. Other delivery times may apply to some articles; if this is the case, it is indicated on the corresponding product page so that you are properly informed before submitting your order.
If it is impossible for us to deliver goods within the usual time periods due to operational disruptions that are beyond our control (e.g. force majeure, strikes, raw material shortages or shipping bottlenecks), we will inform you of this without delay. Only in these cases are we entitled to send multiple articles that you have ordered together in separate shipments. Division of a single shipment comprising several articles into several packages only takes place if sending all articles together in a single parcel would exceed the shipping agent's weight or size limits.
In the event that an article you have ordered is not available at all or cannot be delivered within 10 working days, no contract is concluded. We will inform you of this circumstance immediately upon receiving your order.
If a contract for the delivery of a certain article has already been concluded, we may only withdraw from our obligation to deliver if our inability to do so is due to operational disruptions that are beyond our control (e.g. force majeure, strikes, raw material shortages or shipping bottlenecks). In cases of this kind, we will inform you of our inability to deliver and promptly refund any payments that you have already made.
Customer information: storage of your order data
Customer information: making corrections
Terms of Delivery
Articles are only sold and delivered in normal quantities for household use. Articles are dispatched from our warehouse at our own risk, to recipients within Austria by Oesterreichische Post AG. Some articles may have to be sent by other means, for example by a trucking company if merchandise is unsuited for sending as parcels. This is the case if it is specified in a product's description.
Terms of Payment
For German and Austrian customers:
Payment by direct debiting, advance bank transfer, credit card, on account, sofort banking, Paypal
For Swiss customers:
Payment by credit card, on account, Paypal or advance bank transfer.
For customers of other countries:
Payment by credit card, Paypal and advance bank transfer.
We cannot be held liable for the loss of cash.
We reserve the right to assess our customers' credit-worthiness. In order to cover credit risks, we must reserve the right to make fulfillment of your order dependent on advance bank transfer, payment by credit card, sofort banking, Paypal or COD depending on the results of our credit assessment.
In the case of payment by invoice (postpaid deliveries), you agree to pay the invoice amount within 10 days after receiving the merchandise.
The payment via credit card and direct debiting will be executed on goods issue.
Advance bank transfer
Fill out the bank form with your customer reference number and transfer the amount stated in the invoice + postage and packaging charges, any surcharge for bulky goods to the following account:
Reservation of Ownership
Right of revocation
Consequences of revocation
Do You Have Questions About Your Order or Our Products?
Our customer service will be happy to assist you.
You can reach them under firstname.lastname@example.org